The healthcare system was designed for providers, not patients. Even as a nurse practitioner, dean of nursing, and family caregiver, Charlie Yingling has been humbled by the system—from advocating for his father during a cancer hospitalization to losing the ability to think clearly in a dentist’s chair. In this candid, practical session, Dr. Yingling shares the skills every patient needs but nobody teaches: how to prepare, how to speak up, how to know your rights, and how emerging AI tools can help you navigate with more confidence. Join OLLI at 9:30 a.m. for light refreshments, the program starts at 10 a.m. Registration is required.